Refund policy
Return and Refund Policy
At Death Before Discomfort, each item is made with care and many products are produced only after an order is placed. Because of this, we do not accept general returns or exchanges for buyer’s remorse, incorrect size selection, color preference, or change-of-mind purchases.
That said, we want you to receive what you paid for. If your order arrives damaged, defective, misprinted, or incorrect, we will make it right.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If there is an issue with your item, contact us within 7 days of delivery at:
Please include:
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Your order number
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A brief description of the issue
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Clear photos of the item, packaging, and any visible damage or printing error
If the issue is confirmed, we may offer a replacement, store credit, or refund depending on the situation.
Returns and Exchanges
Because many items are made to order, we do not accept returns or exchanges for:
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Ordering the wrong size
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Choosing the wrong color
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Buyer’s remorse
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Change of mind after purchase
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Minor color variation between screen display and physical product
Please review product descriptions, sizing information, and order details carefully before completing your purchase.
Order Cancellations
Orders may only be cancelled if they have not yet entered production or fulfillment. If you need to request a cancellation, contact us as soon as possible at:
Once an order has entered production, we may not be able to cancel it.
Refunds
Approved refunds will be issued to the original payment method when possible. Please allow time for your bank, credit card provider, or payment processor to complete the refund after it has been issued.
Original shipping costs may not be refundable unless the issue was caused by a damaged, defective, misprinted, or incorrect item.
Lost or Delayed Packages
If your package appears delayed or lost, please contact us at:
We will review the tracking information and help determine the next step. We are not responsible for delays caused by shipping carriers, incorrect shipping addresses, or circumstances outside our control, but we will do our best to help resolve the issue.
Incorrect Shipping Address
Customers are responsible for entering the correct shipping address at checkout. If an order is returned, lost, or delivered incorrectly due to an incorrect address, we may not be able to offer a refund or replacement.
Questions
For any return, refund, or order issue, contact us at: